Terms, Privacy & Store Policies
online sale
Terms, Privacy & Store Policies
Rental and events
Terms, Privacy & Store Policies
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Terms, Privacy & Store Policies
Viking Experience Iceland
Last Updated: 20/12/2025
Welcome to Viking Experience Iceland. By purchasing products from our website, you agree to the following Terms, Privacy, and Store Policies.
Please read them carefully before placing an order.
1. Business Information
Viking Experience Iceland is a business offering Viking-themed rentals, costumes, props, and an online webshop, based in Iceland.
Contact:
Email: Icelandvikingexperience@gmail.com
2. Orders & Payments
All orders must be placed through our website.
Prices are displayed in ISK or EUR and include VAT unless otherwise stated.
Payments are processed securely through third-party providers including:
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PayPal
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Rapyd
Viking Experience Iceland does not store or have access to customers’ credit card or payment details. Payment information is handled securely by the providers according to their privacy and security policies.
Full payment is required at the time of purchase unless otherwise agreed.
3. Shipping Policy
Viking Experience Iceland ships products from Iceland to customers worldwide.
Estimated Delivery Times
Estimated Delivery Times (subject to carrier and customs delays):
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Iceland: 7–14 business days
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Worldwide: 20–25 business days
Note: Viking Experience Iceland is not responsible for shipping delays caused by carriers, customs, weather conditions, or other force majeure events.
Import Fees & Taxes
Customers are responsible for any import duties, taxes, or customs fees imposed by their country. These charges are not included in the product price or shipping cost, and Viking Experience Iceland is not responsible for paying them.
4. Returns & Refunds
Customers may request a return within 14 days of receiving the product, in accordance with European consumer protection regulations.
Return Conditions
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Items must be unused
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Items must be in original packaging
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Proof of purchase must be provided
Return shipping costs are the customer’s responsibility, unless the item received was defective or incorrect.
Refunds will be issued once the returned item has been received and inspected.
Refund processing may take 5–10 business days depending on the payment provider.
Non-Returnable Items
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Used products
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Damaged items caused by the customer
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Custom-made or personalized products
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery:
Email: Icelandvikingexperience@gmail.com
We will work with you to resolve the issue as quickly as possible.
6. Privacy Policy (GDPR)
Viking Experience Iceland respects your privacy and complies with the EU General Data Protection Regulation (GDPR).
Information Collected
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Name
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Email address
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Shipping and billing address
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Order details
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IP address and browser information
How Information is Used
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Process and deliver orders
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Provide customer support
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Improve website functionality
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Comply with legal and accounting obligations
Payment information is processed securely by third-party providers and is not stored by Viking Experience Iceland.
Your Rights
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of personal data where legally possible
To exercise these rights, contact:
Icelandvikingexperience@gmail.com
7. Cookies
This website may use cookies to:
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Improve website functionality
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Analyze website traffic
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Enhance user experience
Users can disable cookies through their browser settings.
8. Intellectual Property
All content on this website, including text, images, graphics, and branding, is the property of Viking Experience Iceland and may not be copied, reproduced, or distributed without written permission.
9. Liability Disclaimer
Viking Experience Iceland is not liable for:
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Shipping delays caused by carriers, customs authorities, or weather conditions
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Loss or damage occurring during shipping once handled by the carrier
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Delays caused by transportation disruptions or force majeure events
10. Governing Law
These Terms and Policies are governed by the laws of Iceland.
Any disputes will be handled in the courts of Iceland.
11. Contact
For questions regarding these Terms, Privacy Policy, or Store Policies:
Viking Experience Iceland – Rental & Events Terms & Conditions
Last Updated: 20/12/2025
By renting items or participating in events with Viking Experience Iceland, you agree to the following Terms and Conditions. Please read them carefully.
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1. Business Information
Viking Experience Iceland is a locally operated business offering Viking-themed events and rental experiences across Iceland.
Contact Information:
📍 Skólavörðustígur 6b, Reykjavík 101, Iceland (pick-up location)
📧 icelandvikingexperience@gmail.com
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2. Booking and Payment
2.1 All rentals and event participation must be booked in advance via:
• Email: icelandvikingexperience@gmail.com
• Website: vikingsiceland.com
2.2 Payment is required at the time of booking and must be made online via:
• Credit card / Debit card
• PayPal
• Other secure payment processors
2.3 Prices are displayed in ISK or EUR and include VAT unless otherwise stated.
2.4 A damage deposit may be required for rentals (see Section 3).
2.5 No-Show Policy
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If a customer fails to attend a booked event or pick up rental items without prior notice (“no-show”), the booking is considered forfeited.
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Payment made for no-shows is non-refundable.
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Customers who anticipate being late or unable to attend must notify Viking Experience Iceland at least 24 hours in advance to reschedule or avoid forfeiture.
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Repeated no-shows may result in Viking Experience Iceland refusing future bookings.
2.6 Cancellation Policy
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Customers may cancel a booking up to 48 hours before the scheduled event or rental pick-up.
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Cancellations must be made via email: icelandvikingexperience@gmail.com
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Cancellations made within this period will receive a full refund.
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Cancellations made less than 48 hours before the booking are non-refundable.
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3. Damage Deposit (Rentals)
3.1 The deposit amount is specified at the time of booking and varies depending on the item(s) rented.
3.2 Deposit may be collected as a credit card pre-authorization, or paid by cash, card, or bank transfer.
3.3 Deposits are refunded in full once items are returned on time and in undamaged condition (typically 3–7 business days after inspection).
3.4 Viking Experience Iceland reserves the right to deduct from the deposit for:
• Late returns (10–50% fee depending on delay)
• Minor damage (stains, scratches, scuffs – cleaning/repair fees apply)
• Major damage (tears, burns, structural damage – full repair/replacement cost)
• Missing items or accessories (full replacement cost)
• Total loss or theft (100% of replacement value)
3.5 The renter is fully responsible for any damage, loss, or destruction of rented items, including props and weapons. Costs exceeding the deposit will be invoiced in full.
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4. Use of Rental Items (Props & Weapons)
4.1 All Viking props, weapons, and costumes are intended for photoshoots, events, or display purposes only.
4.2 Weapons and props may not be used for combat, fighting, or any activity that could cause injury or damage.
4.3 Customers must handle all items carefully and responsibly.
4.4 Any damage, loss, or destruction of rental items, including weapons or props, is the renter’s full responsibility.
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5. Event Participation
5.1 Participants must be physically able to take part in the event.
5.2 All participants must follow safety instructions provided by Viking Experience Iceland staff.
5.3 Viking Experience Iceland reserves the right to refuse participation to anyone under the influence of alcohol or drugs, or whose behavior endangers others.
5.4 Some events may have age or physical requirements.
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6. Rental Liability
6.1 Customers are fully responsible for loss, theft, or damage during the rental period.
6.2 Viking Experience Iceland is not responsible for injuries or accidents while using rental items.
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7. Return Policy
7.1 All rental items must be returned in the same condition as received.
7.2 Late returns may incur additional fees (see Section 3.4).
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8. Force Majeure & Weather
8.1 Severe weather, natural disasters, or other force majeure events may affect events or rental deliveries.
8.2 In such cases, customers will be offered the option to reschedule or receive a full refund.
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9. Intellectual Property
9.1 All content related to rentals or events, including images, text, and branding, is the property of Viking Experience Iceland.
9.2 No content may be copied, reproduced, or distributed without written permission.
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10. Liability Disclaimer
10.1 Viking Experience Iceland is not liable for:
• Injuries, accidents, or damages during events or rental use
• Loss or damage during delivery or pick-up of rental items
• Delays caused by weather, transportation disruptions, or force majeure
10.2 Participation and use of rented items are at the renter’s own risk.
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11. Governing Law
11.1 These Terms and Conditions are governed by the laws of Iceland.
11.2 Any disputes will be settled in the courts of Iceland.
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12. Contact
For questions regarding rentals, damage deposits, or event participation:
📍 Skólavörðustígur 6b, Reykjavík 101, Iceland (pick-up location)
Privacy & Cookies Policy
Viking Experience Iceland
Effective Date: [Insert Date]
At Viking Experience Iceland (“we”, “us”, or “our”), we are committed to protecting your privacy and personal data. This Privacy & Cookies Policy explains how we collect, use, share, and protect your personal information when you visit our website, interact with us, or use any of our products or services.
By using our website or booking any experiences, tours, or services through Viking Experience Iceland, you agree to the terms outlined in this policy.
1. Who We Are
Viking Experience Iceland is a locally owned company offering immersive Viking-themed experiences, tours, and events in Iceland. We are committed to handling your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect and process the following types of personal information:
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Contact Information – Name, phone number, email address, and postal address
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Booking Details – Information related to your experience booking, including number of participants, dates, and preferences
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Payment Information – Processed securely through third-party providers (we do not store your full credit card details)
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Communication Records – Emails or messages you send to us
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Website Usage Data – IP address, browser type, operating system, time of access, and pages visited
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Marketing Preferences – If you subscribe to our newsletter or promotional emails
We may also collect other information necessary to provide our services or meet legal obligations.
3. How We Use Your Information
We use your personal data for the following purposes:
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To process and confirm your bookings
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To respond to your inquiries and provide customer support
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To personalize your experience and improve our services
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To send important service updates or changes to your booking
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To send marketing communications (with your consent)
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To comply with legal obligations (e.g., accounting, tax, and safety regulations)
4. Legal Basis for Processing
Under the GDPR, we rely on the following lawful bases:
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Contractual obligation – To process your bookings and provide services
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Legal compliance – To meet regulatory requirements
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Legitimate interest – To enhance our services and respond to inquiries
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Consent – For sending newsletters and promotional materials
You may withdraw your consent at any time.
5. Children’s Privacy
Our services are not directed to children under the age of 16.
We do not knowingly collect personal information from anyone under 16 without verified parental consent. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to have it deleted.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. Cookies help us:
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Understand how visitors use our website
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Store your preferences and settings
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Enhance site speed and functionality
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Serve relevant promotions on other platforms
You can choose to disable cookies in your browser settings. However, this may affect how our website functions.
7. Sharing Your Information
We do not sell your personal data. However, we may share it with:
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Service providers – Such as booking systems, payment processors, and email platforms
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Legal authorities – If required to comply with a legal obligation
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Business partners – For joint offerings or collaborations (only with your consent)
All third-party partners are required to handle your data securely and in accordance with this policy.
8. Data Storage and Transfers
We store your data securely within the European Economic Area (EEA) or with trusted providers outside the EEA under strict data protection agreements.
Your personal information is only kept for as long as necessary to fulfill the purpose for which it was collected, including legal, accounting, or reporting requirements.
9. Your Rights Under GDPR
You have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Object to or restrict processing in certain situations
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Withdraw consent at any time (for marketing, etc.)
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Request data portability in a structured format
To exercise any of these rights, contact us using the details below. We may need to verify your identity before fulfilling your request.
10. Security of Your Information
We take data protection seriously. We use industry-standard security measures to protect your information from unauthorized access, loss, misuse, or alteration. While no method of transmission over the Internet is 100% secure, we continually update our practices to safeguard your data.
11. External Links
Our website may contain links to third-party websites (e.g., travel partners, social media platforms). This policy does not apply to those websites. Please review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. All changes will be posted on this page with the new effective date. Your continued use of our website and services means you accept any updates.
13. Contact Us
If you have any questions or concerns about this policy or how we handle your personal information, please reach out to us:
📧 Email: [Insert your email]
📞 Phone: [Insert your phone number]
📍 Address: [Insert your business address]
🌐 Website: [Insert website URL]